Our production facility is independently certified against the British Retail Consortium Global Standard for Food Safety and achieved a Double A grade earlier this year, the highest attainable grade; guaranteeing we work to excellent manufacturing practices.
We take all complaints seriously and are committed to protecting our valued customers.
If you do have a concern regarding the quality of any of our products then please raise this with our Customer Service team.
It'd really speed our investigation up if you could find the information below before contacting us:
Images where applicable
A brief summary that details the actual complaint
Please keep the product until you have spoken with our team who will advise whether or not we require it back for further analysis.
This information is product sensitive and will vary on a case by case.
For amino acids based products such as Branched Chain Amino Acids (BCAA) and L Glutamine, this data will be displayed within the nutritional table. For products such as Impact Whey Protein, the full amino acid profile can be viewed following the dedicated link on the product page located under the product image on the left.
Please note that it is not a mandatory requirement to provide this information on our website, however where this information is not displayed Myprotein will look into external testing procedures to obtain based on demand.
Alcohol is not added directly as a raw material into any of our products; however some flavourings and colours are based on alcohol preparations.
This still allows the products to be suitable for non-alcoholic diets. If you need any further clarification on this matter, please contact our Customer Service team through your account, who will be happy to assist you.
Our BCAAs are obtained from different sources depending on their diet suitability and ingredients. Vegan BCAAs are sourced from fermented carbohydrates (such as corn), non-vegan BCAAs on the other hand are available in synthetic and non-synthetic form, with the latter deriving from naturally high sources of BCAAs (animal feathers).
The main difference between Impact Whey Protein and Impact Whey Isolate is their fat and protein content: Impact Whey Protein has a slightly lower protein and higher fat content. Conversely, Impact Whey Isolate contains greater protein and less fat.
Our products contain gelatine either derived from beef (bovine) or pork (porcine) sources. Vegetarian alternatives to gelatine are used where possible. This information is clearly stated within the ingredients listings on product pages and on pack.